CRM Operations & Analytics Specialist

Join Nusantara Sakti Group as a CRM Operations & Analytics Specialist in Jakarta Raya and play a pivotal role in transforming customer experience through data-driven insights. In this dynamic position, you will manage and analyze critical customer metrics—including complaints, feedback, and satisfaction scores—using advanced tools like Salesforce and Tableau. With a minimum of 5 years of experience in CRM operations and analytics, you will contribute to our mission of delivering exceptional customer service and driving business growth.

As a CRM Operations & Analytics Specialist at Nusantara Sakti Group, you will work closely with cross-functional teams to ensure our CRM system is optimized for performance and efficiency. You will develop and implement data-driven strategies to enhance customer retention and loyalty, leveraging your expertise in customer relationship management and data analysis. This role offers a unique opportunity to work in a fast-paced environment where your insights will directly impact our customer experience and overall business success.

📋 Tanggung Jawab Pekerjaan

• Manage and analyze customer data using Salesforce and other CRM tools to identify trends and patterns.
• Develop and implement data-driven strategies to improve customer satisfaction and retention.
• Monitor and report on key customer metrics, including complaints, feedback, and satisfaction scores.
• Collaborate with cross-functional teams to ensure seamless integration of CRM data into business operations.
• Provide actionable insights and recommendations based on CRM analytics to drive business decisions.
• Stay updated with industry trends and best practices in CRM operations and analytics.
• Train and mentor team members on the effective use of CRM tools and data analysis techniques.
• Ensure compliance with data privacy regulations and best practices in handling customer information.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 5 years of experience in CRM operations and analytics.
• Proficient in Salesforce, Tableau, and other CRM analytics tools.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Certification in CRM operations or data analysis (e.g., Salesforce Certified Administrator, Tableau Desktop Specialist) is a plus.
• Familiarity with customer relationship management principles and practices.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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