Customer Operations Executive

Join Harwin Asia as a Customer Operations Executive and become a key player in delivering exceptional service and operational excellence. Based in the vibrant heart of Canggu, Bali, this role offers a unique opportunity to thrive in a dynamic environment. Harwin Asia is a leading company in the hospitality and tourism industry, known for its commitment to providing top-notch services to its clients. As a Customer Operations Executive, you will be at the forefront of ensuring that our clients receive the best possible experience during their stay in Bali.

In this role, you will work closely with our team to manage and coordinate all aspects of customer operations, from check-in and check-out to room service and concierge. You will be responsible for ensuring that our guests' needs are met promptly and efficiently, while also maintaining high standards of cleanliness and comfort. This is a perfect opportunity for a professional who is passionate about delivering exceptional service and is eager to grow within a reputable company.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate all aspects of customer operations, including check-in and check-out, room service, and concierge.
• Ensure that all guests' needs are met promptly and efficiently.
• Maintain high standards of cleanliness and comfort in all guest rooms and public areas.
• Work closely with the housekeeping and maintenance teams to ensure that all rooms and facilities are in good condition.
• Handle guest inquiries and complaints, providing timely and satisfactory resolutions.
• Assist in the planning and execution of special events and group bookings.
• Monitor and report on key performance indicators (KPIs) related to customer operations.
• Collaborate with the marketing team to promote the property and attract new guests.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 2 years of experience in customer operations, front office, or a similar role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in English, both written and spoken.
• Familiarity with hotel management software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Ability to work in a fast-paced and dynamic environment.
• Valid work permit for Indonesia.

🛠️ Keahlian

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